Why you can
be confident

How do we achieve this?

1.We ensure that you are always looked after by the same administrator, who will build up a detailed knowledge of your situation and requirements. Our administrators are carefully selected for their sensitivity and intelligence, and they receive at least six months’ detailed training before they are allowed to go solo. They then continue in teams under the leadership of very experienced senior administrators.

If ‘your’ administrator is not immediately available to assist you, another member of the team will pick up the reins.

2.We hold information in the strictest confidence and security. Our Head Office staff are carefully vetted (as are our Homesitters); our offices and data are protected by BT Redcare, and our computer network cannot be accessed from outside the offices.

3.Our aim is to make your departure – and return – as easy as possible, leaving nothing to chance. You can cover as much detail as you wish at the preliminary meeting with the Homesitter. At that meeting - or later if you prefer - you can use our checklists to prepare a comprehensive brief; this avoids unnecessary delays when you are trying to leave for the airport!

4.As part of their conditions of employment, our employees have rules which they must observe for all assignments. Additionally, we give our Homesitters a substantial manual to cover all aspects of homesitting. They have to follow detailed procedures, and we keep them up-to-date with regular newsletters.

5.We keep in touch with our Homesitters whilst on assignment. We also provide 24 hour telephone support for our clients and Homesitters; this is a human, not a telephone answering machine! In the event of a Homesitter becoming ill or having a personal crisis which results in him/her having to leave a homesit, we provide an appropriately qualified replacement Homesitter very speedily.

6.We obtain detailed feedback following assignments to ensure that we provide a service tailor-made to our clients’ requirements. We value your comments and suggestions which are received in strict confidence.